Privacy Policy

Last Updated: January 2025

At Compare Security NZ, we are committed to protecting your privacy and personal information in accordance with the Privacy Act 2020. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our comparison service.

1. Information We Collect

Personal Information You Provide

When you use our service, we may collect:

• Contact Details: Name, email address, phone number, and property address
• Property Information: Property type, security needs, current security setup
• Preferences: Security system preferences, budget, and specific requirements
• Communication: Any information you provide when contacting us

Automatically Collected Information

We automatically collect:

• Usage Data: Pages visited, time spent, links clicked
• Device Information: IP address, browser type, device type, operating system
• Cookies: We use cookies to improve your experience (see our Cookie Policy)

2. How We Use Your Information

We use your personal information to:

• Connect You with Security Providers: Share your details with relevant security companies who can provide quotes
• Provide Our Service: Process your requests and facilitate comparisons
• Communicate: Respond to inquiries and send service-related communications
• Improve Our Service: Analyze usage patterns to enhance user experience
• Marketing: Send relevant security information and offers (with your consent)
• Legal Compliance: Comply with legal obligations and protect our rights

3. Sharing Your Information with Partners

Lead Generation Service

Compare Security NZ operates as a lead generation service. When you submit a quote request or inquiry through our website, we share your personal information with security companies and service providers in our network who can provide quotes and services relevant to your needs.

Information Shared with Partners

We may share the following information with our partner security companies:

• Your name and contact details (email, phone, address)
• Property information and security requirements
• Budget and preferences you've indicated
• Any additional information you've provided in your inquiry

Our Partner Network

Our partner network includes security system providers, alarm monitoring companies, and related service providers throughout New Zealand. This may include, but is not limited to, companies such as ADT, Chubb, SSA Security, and other reputable security providers.

Please note: Our partner network is continuously evolving, and the companies we work with may change from time to time. The list of partners mentioned is not exhaustive and may not reflect the current state of our network at the time you view this policy. We regularly review and update our partnerships to ensure we connect you with quality security providers.

Partner Responsibilities

While we carefully select our partners, each security company operates independently and is responsible for their own privacy practices and how they handle your information once received. We encourage you to review the privacy policies of any company you engage with.

4. Other Data Sharing

We may also share your information with:

• Service Providers: Third parties who help us operate our website (hosting, analytics, email services)
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with any merger, sale, or acquisition of our business

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. We may retain certain information to comply with legal obligations or resolve disputes.

7. Your Rights

Under the Privacy Act 2020, you have the right to:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Complain: Lodge a complaint with the Privacy Commissioner if you believe we've breached privacy laws

8. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies.

10. Children's Privacy

Our service is not directed to children under 18, and we do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

13. Privacy Commissioner

If you have concerns about how we handle your personal information, you can contact the Office of the Privacy Commissioner: