Frequently Asked Questions ❓
Find answers to common questions about security systems in New Zealand
General Questions
What type of security system do I need?
The best security system depends on various factors including your property type, security requirements, and budget. We recommend getting a professional assessment to determine the most suitable solution for your needs.
How much does a security system cost in New Zealand?
Security system costs vary widely based on components, features, and installation requirements. Basic systems start from NZ$299, while comprehensive solutions can range from NZ$1,000 to NZ$5,000+
Should I choose professional or DIY installation?
Professional installation ensures proper setup and optimal performance but costs more. DIY installation can save money but requires technical knowledge. Consider your expertise and system complexity when deciding.
Do security systems require ongoing monitoring fees?
Not all security systems require monitoring fees. Self-monitored systems only alert you directly, while professionally monitored systems (NZ$25-80/month) provide 24/7 monitoring center response to alarms.
How long do security systems last?
Quality security systems typically last 10-15 years with proper maintenance. Individual components like sensors may need replacement every 5-10 years, while control panels can last longer.
Can I upgrade my existing security system?
Most modern systems are upgradeable. You can typically add new sensors, cameras, or smart features to existing setups. Older systems may need full replacement for major upgrades.
Will a security system reduce my insurance premiums?
Many NZ insurers offer discounts of 5-20% for homes with professionally installed and monitored security systems. Check with your insurer about specific requirements and discounts.
Cameras Questions
What resolution should I look for in a security camera?
For most applications, we recommend at least 1080p resolution. 2K or 4K cameras offer better detail but require more storage and bandwidth. Consider your specific needs and viewing distance when choosing resolution.
Do I need night vision cameras?
Yes, night vision is essential for 24/7 surveillance. Look for cameras with infrared (IR) LEDs for black and white night vision, or color night vision for better detail in low light conditions.
How much storage do I need for security cameras?
Storage needs depend on factors like number of cameras, resolution, and retention period. As a rough guide: 1TB can store about 2 weeks of 1080p footage from 4 cameras with motion detection enabled.
What is the difference between wired and wireless security cameras?
Wired cameras provide reliable power and data transmission but require cable installation. Wireless cameras are easier to install and relocate but may have battery/signal limitations and potential interference issues.
How do I choose between indoor and outdoor cameras?
Outdoor cameras need weatherproof housing (IP65+ rating) and wider temperature tolerance. Indoor cameras can be smaller and less ruggedized. Consider lighting conditions and viewing angles for both types.
Can I access my security cameras remotely?
Yes, most modern systems offer remote viewing via smartphone apps or web browsers. You will need reliable internet connection at your property and may require port forwarding or cloud services.
What is motion detection and how does it work?
Motion detection triggers recording when movement is detected in the camera's field of view. Advanced systems can distinguish between people, animals, and vehicles, reducing false alarms from trees or shadows.
How do I prevent security cameras from being vandalized?
Install cameras at height (3m+), use vandal-resistant housings, position away from accessible areas, add protective cages, and consider hidden or covert camera options for vulnerable locations.
Alarms Questions
What is the difference between monitored and unmonitored alarms?
Monitored alarms are connected to a professional monitoring center that responds to alerts 24/7. Unmonitored alarms only notify you or emit a local siren. Monitored systems offer better security but have monthly fees.
How often should I test my alarm system?
Test your alarm system monthly to ensure all components work properly. This includes testing sensors, batteries, communication systems, and monitoring connection if applicable.
Can I install an alarm system in a rental property?
Yes, but you will need landlord approval. Consider wireless systems that do not require permanent modifications. Many modern systems can be easily removed and reinstalled at a new location.
What types of sensors should I have in my alarm system?
Essential sensors include door/window contacts, motion detectors, and glass break sensors. Consider smoke detectors, flood sensors, and temperature sensors for comprehensive protection.
How do I reduce false alarms from my security system?
Properly position sensors away from heat sources and moving objects, adjust sensitivity settings, ensure pets can't trigger motion detectors, and maintain sensors regularly to prevent malfunction.
What happens if my alarm system loses power?
Quality alarm systems have backup batteries that maintain operation for 8-24 hours during power outages. The system should alert you when power is lost and when backup battery is low.
Can I control my alarm system remotely?
Modern alarm systems offer smartphone apps for remote arming/disarming, status checking, and alert notifications. Ensure your system has cellular or internet connectivity for remote access.
Installation & Maintenance Questions
How long does security system installation take?
Basic home system installation typically takes 2-6 hours. Complex commercial systems or extensive camera networks may take 1-3 days. Weather and property accessibility can affect timing.
Do I need council permits for security system installation?
Most residential installations don't require permits. Commercial systems or cameras monitoring public areas may need council approval. Heritage buildings might have additional restrictions.
How often should I service my security system?
Annual professional servicing is recommended for optimal performance. This includes battery replacement, sensor testing, software updates, and cleaning. Monitored systems often include regular maintenance.
What should I do if my security system malfunctions?
First, check power supply and batteries. For monitored systems, contact your provider immediately. Keep emergency contact numbers accessible and consider backup security measures while repairs are made.
Can weather conditions affect my security system?
Yes, extreme weather can impact outdoor cameras and wireless signals. Use weather-resistant equipment rated for your climate. Strong winds, heavy rain, or snow may temporarily affect some components.
Smart Home & Technology Questions
Can I integrate my security system with smart home devices?
Many modern security systems integrate with smart home platforms like Google Home, Amazon Alexa, and Apple HomeKit. This allows voice control and automation with lights, locks, and other devices.
What is the difference between hardwired and wireless security systems?
Hardwired systems use physical cables for communication and are very reliable but harder to install. Wireless systems communicate via radio frequencies, are easier to install but may have signal limitations.
Do security systems work during internet outages?
Systems with cellular backup will continue working during internet outages. Local recording and basic alarm functions typically continue, but remote access and cloud features will be unavailable.
What is cloud storage and do I need it?
Cloud storage backs up your security footage to remote servers, protecting against local equipment damage or theft. It provides anywhere access but involves ongoing costs. Local storage is cheaper but has risks.
How do I secure my security system from hacking?
Use strong passwords, enable two-factor authentication, keep firmware updated, change default settings, use encrypted systems, and regularly monitor for unauthorized access attempts.
Legal & Privacy Questions
Are there legal restrictions on security cameras in New Zealand?
You can install cameras on your property but cannot record public areas or neighboring properties without consent. Follow Privacy Act guidelines and consider signage requirements for business premises.
Do I need to inform visitors about security cameras?
For residential properties, signage is recommended but not always required. Businesses must clearly display camera operation notices. Always respect privacy and avoid recording private areas.
How long should I keep security footage?
Most systems store footage for 7-30 days automatically. Legal requirements vary, but keeping footage for at least 31 days is recommended. Important footage should be backed up separately.
Can security footage be used as evidence in court?
Yes, properly obtained security footage is admissible in NZ courts. Ensure timestamps are accurate, footage is clear, and cameras are legally positioned. Maintain chain of custody for important evidence.
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